With all online orders you will experience art without taking any risk: you can withdraw from your order without any reason, or as well as by returning work(s) acquired within two weeks of arrival for a full refund of the purchase price. Shipping charges can not be refunded. Frames with a color different from the artist’s stated preference and the respective prints are non-returnable. The return option is limited to 2 peaces of artwork quarterly per customer. Due to their nature and the immense risk of damages, unframed and non-mounted photoprints are not suitable for return and therefore are excluded from the return option. The same applies to framed and unframed big size photoprints with a length of more than 79 inches. If you return the works in damaged condition, you will be required to provide compensation of equivalent worth. Regarding mountings and frames any scratches, spots and breaks have to be considered a total loss. For the sake of protection, goods should only be returned in the original packaging they were sent in, using all the protective materials. Please call our Hotline beforehand and completely fill out the return slip included in the shipment. In the case of incorrect delivery, LUMAS covers shipping and insurance, in all other cases the customer assumes these costs.
Your order is accepted if and when goods are shipped. A confirmation Email or online payment proceeding can't be construed as an order confirmation. LUMAS is free to cancel an order without any reason an to refund a payment made.
All orders are fulfilled and shipped from Germany. Customers must inspect delivered goods immediately after receipt before signing confirmation of delivery from shipper. Should the delivered goods be obviously damaged and the damages discovered only after signing of receipt, customers have a period of 5 days to report the damage. If customers neglect to report damaged goods within this period, the right to return or exchange the purchased items is no longer valid. All orders to be governed by and construed in accordance with the laws of the Germany. Sole Place of jurisdiction is Berlin, Germany.
LUMAS (a trading name of Avenso AG) has created this privacy statement in order to demonstrate our commitment to privacy to our customers and users of this website. This Privacy Policy governs the manner in which LUMAS uses, maintains and discloses information collected from its customers and users of its website.
LUMAS is committed to developing long-lasting relationships based on trust. In furtherance of this goal, LUMAS will do everything in its power to ensure that your right to privacy is maintained and protected. This website is not directed at children under 18 years of age.
LUMAS may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information.
The data we collect is information that identifies you personally, such as:
· Your name
· E-mail address
· Postal address
· Telephone and telefax numbers
· Credit card information
· Other billing information
LUMAS may also collect information about how users access the website using a tracking ID unique to each user through the use of cookies.
A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Your browser’s help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by LUMAS to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by LUMAS to store whether, for example, you want your password remembered or not, and other information. Cookies used on the LUMAS website do not contain personally identifiable information.
Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.
LUMAS may use the personally identifiable information collected by LUMAS to contact customers regarding products and services offered by LUMAS and, to the extent the user has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information for research purposes regarding the effectiveness of our website services, marketing, advertising and sales efforts. LUMAS will not in any way share this information with a third party either for free or by selling it, unless you specifically authorize such disclosures.
LUMAS may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed and personally identifiable data will be kept strictly confidential. In case LUMAS is sold, the information collected from users may be transferred to the new owners.
LUMAS may from time to time engage third parties, including its own subsidiaries and affiliated companies, to preserve, analyze or otherwise store or manipulate data received by LUMAS from its customers. In all such cases, third party service providers will be required to treat all such data with the same degree of care as LUMAS and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.
Our customers and users will occasionally receive newsletters or e-mails with information on products, services, or special offers. Out of respect for the privacy of our users, LUMAS gives them the opportunity to opt-out from receiving these types of communications.
Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, if we have a good-faith belief that such action is necessary and required to comply with a current judicial proceeding, a court order, subpoena or other legal process served on LUMAS.
The LUMAS website contains links to other sites. Please be aware that LUMAS is not responsible for the privacy practices of such other sites. We encourage you to read the privacy statements of each and every website that collects personally identifiable information. The LUMAS Privacy Policy as described herein applies solely to information collected by LUMAS.
LUMAS disclaims any responsibility for misrepresentation and such due to typological errors.
The information provided to LUMAS is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by LUMAS . LUMAS employs industry-standard security measures to protect the confidentiality of the information. While we cannot guarantee that loss, misuse or alteration of data will not occur; we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to LUMAS.
You are responsible for the security of your Customer ID and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet café, but even when using your private computer in your home.
Any questions concerning this Privacy Policy may be directed by e-mail to moc.samul(ta)ofni.
The LUMAS Satisfaction Guarantee
For all online orders at LUMAS we offer a 14-day return policy.
